1. GENERAL QUESTIONS 基础品牌问题
Q: What is FORTIDEAL’s core design concept?
A: FORTIDEAL stands for Fortune Meets Ideal, Where Nature Meets Craft. We blend rare natural timber resources, traditional Eastern aesthetics, and modern minimalist design to create unique wooden ornaments and wearable art pieces. Every item balances natural authenticity and daily practicality, focusing on premium craftsmanship and natural texture beauty.
Q: What materials do you mainly use for your products?
A: Our core material is authentic natural lightning-struck jujube wood. All materials are naturally formed, manually selected, and strictly screened for texture, density and appearance. We insist on using pure natural raw wood without artificial coloring, chemical dyeing or synthetic materials.
Q: What are the differences between your three main product series?
A: We have three complete product lines for different aesthetic and usage needs： HARMONY SERIES: Daily minimalist collection, featuring gentle natural textures, designed for daily wear and matching. HERITAGE SERIES: Premium classic collection, showcasing rare natural timber texture and traditional craftsmanship, suitable for collection and daily inheritance. PROSPERITY SERIES: Brand flagship limited collection, adopting refined custom carving and high-standard polishing, representing FORTIDEAL’s top craft aesthetics.
2. LIMITED & ONE-OF-A-KIND ITEMS 限量/孤品专属问题
Q: What is the difference between regular products and one-of-one limited pieces?
A: Regular series products are made of stable and sustainable timber sources and can be restocked according to material availability. One-of-one limited pieces are absolute unique singles — each carving design and wood texture has only one physical piece. Sourced from extremely scarce natural timber batches, these pieces cannot be reproduced, recarved or restocked after being sold out.
Q: Why do limited pieces have more unique color and texture?
A: Ultra-scarce natural timber forms unique color gradients and texture layers through long-term natural precipitation. These natural tonal differences and grain distributions are inherent characteristics of rare raw wood, not defects or quality problems, making each limited piece uniquely irreplaceable.
Q: Will sold-out limited or one-of-one items be restocked?
A: All limited-batch and one-of-one exclusive pieces are permanently out of stock after sale. Since natural wood textures and hand-carved details cannot be 100% replicated, we cannot restock any sold-out unique works. New limited releases will be updated on our official store homepage irregularly.
3. PRODUCT CHARACTERISTICS 产品特性问题
Q: Why are there texture and color differences for the same product style?
A: All our products are made of pure natural raw wood. Natural wood grain, color depth, texture traces and tone gradients are unique natural marks of each timber. No two natural wood pieces are exactly identical. These subtle differences are the core charm of natural craftworks and do not affect product quality or aesthetics.
Q: Are the product patterns and carvings for spiritual or healing purposes?
A: All carved patterns and decorative elements are traditional Eastern aesthetic and cultural motifs. All FORTIDEAL products are pure decorative craft ornaments and personal collection pieces, not functional spiritual, medical or healing supplies.
Q: Are your products handmade?
A: Every FORTIDEAL piece undergoes strict manual selection, fine polishing and detail finishing. Combined with standardized craft processes, we ensure both uniform quality standards and unique natural texture presentation of each wooden ornament.
4. CUSTOM SERVICE 定制服务问题
A: Yes. We provide bespoke personalized custom services for wooden ornaments, including exclusive carving, pattern customization and style adjustment. You can contact our customer service to put forward your customization needs, and we will provide professional craft solutions according to material characteristics and process feasibility.
Q: Is customized product returnable?
A: All personalized customized products are exclusive tailor-made works, which are not applicable to standard return policies. Please confirm all customization details before placing an order.
5. ORDER & SHIPPING 订单与物流问题
Q: How long is the order processing and shipping time?
A: All products will be strictly inspected, polished and packaged before shipment. Standard order processing time: 3–5 business days. Limited and one-of-one pieces will get extra fine inspection and protective packaging. After dispatch, you will receive an automatic email with tracking number and logistics details.
Q: Do you provide worldwide shipping?
A: Yes, we provide global shipping services for all regions supported by international logistics. Shipping fees and delivery time vary according to the destination country and logistics method.
Q: Can I modify or cancel my order after payment?
A: Orders can be modified or canceled within 24 hours of payment if not processed. Once the production and packaging process starts, modification or cancellation is not supported. For one-of-one limited pieces, orders cannot be canceled after payment to protect exclusive inventory rights.
6. RETURN & REFUND POLICY 退换货政策
Q: What is your return and refund policy?
A: Regular series products: Support return and refund within the valid period if the product is unused, undamaged and kept in original packaging. Limited / One-of-one exclusive pieces: Belong to scarce collectible crafts with unique irreproducible attributes.No return or refund, except for confirmed manufacturing quality defects.
Q: Do you support replacement for defective products?
A: We strictly inspect all products before shipment. If you receive products with genuine manufacturing defects, please contact customer service within 48 hours after signing for the package with valid photos and videos, and we will provide replacement or after-sales solution for you.
7. PRODUCT MAINTENANCE 产品保养问题
Q: How to properly maintain natural jujube wood ornaments?
A: 1. Keep away from long-term direct sunlight, high humidity environment and water immersion, avoid damp and cracking. 2. Clean only with dry soft lint-free cloth, do not use wet towels, alcohol or chemical detergents. 3. Store in cool and dry place when not in use. Properly maintain with special wood plant oil regularly to retain luster and texture. 4. Avoid heavy extrusion, falling and sharp object scratching.
8. AFTER-SALES & SERVICE 售后咨询问题
Q: How can I contact customer service for consultation?
A: You can reply directly to our official order email, or send a message through the store background consultation entrance. We will reply to all customer inquiries within 24 working hours.
Q: Do you provide long-term after-sales maintenance service?
A: We provide long-term professional after-sales consultation and maintenance guidance for all FORTIDEAL products. For daily maintenance and texture care problems, you can always consult our team for professional suggestions.