Custom Order Deposit – Personalized Lightning-Struck Jujube Wood Piece

This listing is a deposit for a custom-made order. Please place this order and include your customization requirements in the order notes at checkout.

How It Works:

1. Place this deposit order and fill in your customization details in the "Order Notes" field at checkout (e.g. desired symbols, size, quantity, special requests).

2. We will review your request and contact you via email or WhatsApp to confirm the design and final pricing.

3. Once confirmed, we will send you a separate payment link for the remaining balance.

4. Production begins after full payment is received.

⚠️ Important: Custom orders are non-refundable once production has begun. Please refer to our Return Policy for details.

For questions, contact us via WhatsApp: +86 15875342666 or email: fortideal@gmail.com

The following sets out more detailed specifications for bespoke products.

⚠️ Order & Pricing Notice (Must Read)

The $1 unit price shown on this page is only a settlement unit and does not represent the final custom product price.

• All customers must contact us first to confirm custom details, material selection, and total price before checkout.

• After finalizing your custom plan, place your order according to the agreed total amount. Example: If your total confirmed price is $168, please purchase 168 quantity units to complete payment.

• Orders placed without prior confirmation will be automatically canceled.

Natural Wood Material Explanation & Custom Range

All lightning-struck jujube wood is a 100% natural nature-formed material. Wood color, lightning texture, lightning cracks, and charred marks are naturally generated and unique for each piece. We cannot provide standardized, identical texture or color matching.

We will select materials as close to your preferences as possible. You may specify your preferred natural features, such as more lightning charred texture, more lightning grain, or more natural crack details.

Material Grade & Price Difference Rule

• Random regular material: No extra fees, default basic natural jujube wood material.

• Premium special materials (ancient aged wood, blood-red grain wood, heavy lightning-charred wood, dense lightning texture wood): Will generate additional costs based on material rarity and scarcity. The final price will be confirmed during pre-order consultation.

Custom Service Process

1. Contact customer service to submit all your custom requirements

2. Confirm wood material grade, size, carving content, and style standards

3. Submit qualified design files according to our official file requirements

4. Formal production starts only after your full approval

5. Final inspection and international shipping arrangement

Required Custom Information & Official File Standards

1. Information You Need to Provide

• Overall shape and style of the wood ornament

• Exact dimension parameters (length / width / thickness)

• Preferred natural wood features (more lightning char, more grain, more cracks, or regular random texture)

• Engraving content: texts, symbols, patterns, or custom graphics

• Engraving position and depth requirements

• Surface polishing and finishing requirements

2. Strict Engraving Machine File Requirements (Must Follow)

Our professional carving production system only supports exclusive designated carving file formats to ensure accurate and flawless custom carving effects. Customers shall provide the final qualified product files according to the required carving type:

✅ Required Standard Carving File Formats (Must Provide)

• Fine carving files: STL format

• Grayscale carving files: JDP format

• Relief carving files: BMP format

📌 Custom File Design Service (Extra Charge)

If you do not have qualified carving files or standard design pictures, and need us to produce design preview pictures and exclusive product carving files according to your personalized demands, we provide professional custom file and picture design services. This is an additional paid service, and the specific fee will be confirmed based on your provided product requirements, design details and carving complexity. We will produce design previews for your confirmation before official production.

✅ Preferred Vector Files (Highest Precision, Factory Standard)

SVG / AI / EPS / DXF / Vector PDF — Lossless scaling, ultra-clear details, perfectly suitable for precise carving production.

✅ Acceptable High-Definition Image Files

High-resolution PNG / JPG / BMP / TIF (300DPI and above, pure black and white patterns, no blurriness, no watermarks)

❌ Unsupported Files

Word, PPT, low-resolution screenshots, compressed blurry images, hand-drawn photos, and non-vector edited files are not accepted.

Important Store Policy (Final Sale Rule)

ALL BESPOKE CUSTOM PRODUCTS ARE FINAL SALE — NON-RETURNABLE & NON-REFUNDABLE

All customized jujube wood products are produced strictly based on your exclusive specifications and selected natural materials. Custom items cannot be resold or reused. We do not accept returns, exchanges, or refunds for the following cases:

• Change of mind after order and draft confirmation

• Incorrect size, pattern, or texture requirements provided by the buyer

• Personal aesthetic expectation differences for natural wood texture and color

Additional Reminders

• Natural lightning-struck jujube wood has unique grain, color, and lightning marks on every piece. Slight natural differences do not count as product defects.

• Draft adjustments are allowed before production starts. Once production begins, any modification requests will incur additional fees.

• Production cycle depends on custom complexity and material grade, which will be confirmed during pre-order communication.

• We strictly follow the confirmed draft and customer-provided files. Any errors caused by incorrect customer files or parameters are borne by the buyer.