FAQ for Limited Edition
Q1: What makes the one‑of‑one limited‑edition pieces different from regular items?
EN
Our one‑of‑one pieces are genuine single‑unit creations. Each carved design exists only in one physical specimen. They are sourced from exceptionally scarce vintage jujube timber stock with very limited usable blanks. Once sold, they cannot be reproduced or restocked. Regular‑edition products are produced from standard available timber and can be restocked subject to raw‑material availability。
Q2: Why do wood grain and color vary between pieces even for the same product model?
EN
Lightning‑struck jujube wood is a fully natural timber material. Natural grain, tone gradients and colour depth differences are intrinsic characteristics of the raw wood, not product defects. Every timber log grows uniquely, so no two finished ornaments will look completely identical. For limited one‑of‑one items, colour variation will be even more noticeable.
Q3: Are the carvings on the pendants meant for spiritual or healing purposes?
EN
All engraved patterns are traditional decorative cultural motifs. Our wooden ornaments are designed for ornamental display and personal collection only. They are craft‑based decorative objects, not functional ritual or healing items.
Q4: How should I maintain my lightning‑struck jujube‑wood ornament?
EN
Avoid prolonged direct sunlight, high‑humidity surroundings and any immersion in water.
Only clean using dry soft lint‑free cloth; never use wet towels or liquid cleaning agents.
Store in cool, dry place when not wearing. Minor application of wood‑friendly plant oil occasionally helps preserve surface texture and luster.
Q5: Can one‑of‑one limited‑edition items be returned?
EN
One‑of‑one single‑piece limited‑edition goods belong to custom scarce collectible merchandise. Please carefully review photos, descriptions and specifications before placing your order. Due to uniqueness and non‑reproducible nature, one‑of‑one pieces are non‑returnable and non‑refundable, except for verified manufacturing defects. Regular‑edition items follow our standard store return policy.
Q6: Will you restock a sold‑out one‑of‑one pendant I like?
EN
Each one‑of‑one carved design corresponds to exactly one physical piece. Once purchased, that exact piece is permanently sold. We cannot recreate identical grain, colour or carving details, so restock for that specific piece is impossible. New limited‑edition one‑of‑one releases will be announced on our store homepage when available.
Q7: What is included when I receive my jujube wood pendant order?
EN
Each pendant comes complete with matched braided lanyard cord for immediate wearing. Products are securely packaged for transit. No extra accessories are included unless explicitly stated on product page.
Q8: How long will shipment take for limited‑edition one‑of‑one orders?
EN
Whether regular or one‑of‑one limited‑edition orders, we conduct extra quality inspection and careful polishing for wooden pieces. Processing time is 3‑5 business days before dispatch. After shipment, you will receive email notification containing tracking number. Shipping transit time depends on your destination country.